ZEEKR is a premium electric vehicle and technology solutions brand from Geely Holding Group, China’s largest privately held automotive company. The ZEEKR brand and its first car, the 001, were unveiled at a brand night prior to Shanghai Auto Show in April 2021. What ZEEKR pursues is to co-create the highest enjoyment for the travel experience of its users. As a global company, ZEEKR employs over 10,000 members of staff, covering China, Europe, North America and other places.

Hand on heart – aren’t you a bit bored with your current, mundane job and yearn for a little more flair and pizzazz? Wouldn’t it be awesome to be part of launching a new premium mobility brand in Europe? If, like us, you thrive in an innovative and fast environment and love to get your hands – but not your car! – dirty, ZEEKR might just be the place for you.

We are now looking for an experienced “Customer Care Specialist” to join the growing team of Customer Care for our ZEEKR organization in Amsterdam. For this role, we believe you are someone who has a strong background in customer support and is used to working in Salesforce, for proper monitoring. The important tasks you will fulfill include co-developing, supporting, and rolling out customer care concepts. For securing the concepts, you provide input for the Salesforce CRM and deliver suggestions for improvement.

You will be a part of an open-minded and supportive team, where we welcome creativity so we can create and develop one of the best customer experiences! We are striving to have a flat and flexible organization, where everyone can, and will, make an impact.

This is what you will do most of the time:

• Support the Head of Contact Center in daily tasks such as quality assurance, compliance monitoring and working closely with other departments
• Cooperate with identifying and implementing process improvements to enhance the efficiency and effectiveness of the customer support process
• Cooperate and work closely with our Contact center partners on Customer satisfaction and Customer loyalty to create the most favorable contact centers
• Update and continuously improve training materials with frequent changes

We believe that you:

• Have experience and good knowledge regarding Customer service operations
• Are familiar with Salesforce and have a strong affinity with the Customer service journey
• Are a great communicator and enjoy collaborating with stakeholders at all levels, to both resolve concerns and learn and enhance our systems for the future
• Are obsessed with customer satisfaction and that customer loyalty is your first priority
• Have a great knowledge of how to address escalations via email, chat or phone
• Have B2B and B2C customer service experience
• A background in the automotive branch is desirable, but not a must.

For this role, we are looking for someone based in or around Amsterdam and will not be able to give any relocation support.

To thrive at ZEEKR we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.

Do you want to join us on our journey? Welcome to contact us for more information

Aina Elnan, Executive Search Consultant, aina.elnan@zeekr.eu, +46 737 73 13 53

Last Application date: 2023-06-12

Apply today, we will perform ongoing selection during the application period.
We look forward to hearing from you.

Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels.