Head of Customer Care, Sweden
ZEEKR is a premium electric vehicle and technology solutions brand from Geely Holding Group, China’s largest privately held automotive company. The ZEEKR brand and its first car, the 001, were unveiled at a brand night prior to Shanghai Auto Show in April 2021. What ZEEKR pursues is to co-create the highest enjoyment for the travel experience of its users. As a global company, ZEEKR employs over 10,000 members of staff, covering China, Europe, North America and other places.
Hand on heart – aren’t you a bit bored with your current, mundane job and yearn for a little more flair and pizzazz? Wouldn’t it be awesome to be part of launching a new premium mobility brand in Europe? If, like us, you thrive in an innovative and fast environment and love to get your hands – but not your car! – dirty, ZEEKR might just be the place for you.
Are you someone with sold experience from After sales service with a real people and customer centric mind? Do you also have managerial experience where you developed first class leadership skills, maybe even in the automotive industry? Then we have a great opportunity for you to join us as Head of Customer Care, Sweden, and be a part of our new and exciting journey.
You will interact with many areas in the ZEEKR organization, as well as external partners. To be a part of our team, you need to carry strong leadership skills, be very flexible, and always ask yourself how you can contribute to the department’s goals and challenges. You will be a part of an open-minded and supportive team, where we together create and develop for success! We are striving to have a flat and flexible organization, where everyone can, and will, make an impact.
This is what you will do most of the time:
- Lead and manage our new Zeekr Customer Care department within the Swedish market.
- Develop and roll out innovative and market leading plans for Parts, Accessories, Service Network, Technical Service and Contact Centre areas with the market.
- Provide robust operational processes and closed loops to deliver outstanding customer care to our customers and the most convenient service and repair offering.
- Full P&L responsibilities for Zeekr owned service operations and Customer Care commercial functions.
- Develop and manage strong and engaging relationships with outsourced providers.
- Fulfil the requirements of Zeekr Europe Customer Care strategic plans and activities.
- Recruit and develop an engaged and dynamic team to support our service delivery and market partners with excellent service.
You have probably done something like this:
- A background in an automotive After sales service leadership role is desirable, or with directly transferable skills from a different industry
- Experience in a consumer-focused background is essential.
- An interest in digital programmes and solutions in either automotive or comparable industries would be advantageous
- Experience working in roles that utilise strong analytical skills and a data first approach
To thrive at ZEEKR we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.
Who You Are:
- A real people person, with first class leadership and effective managerial skills
- Have a strong people and customer centric mind and behaviour
- You have an entrepreneurial approach and dare to make decisions
- A strong communicator and fluent in English and Swedish
- Are already based in or have the desire to relocate to Stockholm, Sweden
Do you want to join us in our journey? Welcome to contact us for more information
Aina Elnan, Executive Search Consultant, firstname.lastname@example.org, +46 737 73 13 53 for questions regarding the recruitment process.
Last Application date: 2023-04-02
Apply today, we will perform ongoing selection during the application period.
We look forward to hearing from you.
In the recruitment process for this role a background check will be carried out for the final candidate.
Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels.
- ZEEKR EU
- Customer Care
- Remote status
- Hybrid Remote
Some extra fuel for our co-drivers
30 days of paid vacation and additional 8 days paid ATK-days annually for full time employees. The ATK-days are set by the company, and often placed in connection to the national holidays.
Short Term Incentive (STI)
We want to reward your performance! You are therefore eligible to our annual STI program. The program is designed with one part connected to the business result, since we are a team, and another part connected to your individual achievements.
Flexible workplace and a modern office space in great location
At CEVT we believe that where you do your work is best determined and agreed upon within each team – among you, your team, and your manager.
Our bright and modern office, Uni3 by Geely, is located at Lindholmen, close to the city center of Gothenburg, a vibrant innovation hub and technology cluster.
...we do have a Collective Agreement with the unions. For instance, pensions and insurances are regulated by Teknikavtalet. We also have Wellness allowance, Benefit portal and favorable private leasing of cars from the Geely family.
We’ll meet the demands of tomorrow’s global market by doing something entirely new. CEVT is an innovation centre focused on finding smarter ways within mobility – through modular development, ground-breaking virtual engineering, software systems development and continuous innovation.
Head of Customer Care, Sweden
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